Privacy Policy

Duran Home Lending ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or contact us about mortgage services. By using our website, you agree to the practices described in this policy.

We may collect the following types of information:

• Contact Information — Name, phone number, email address, and mailing address.
• Financial Information — Income details, employment status, credit range, and other information relevant to mortgage qualification.
• Usage Data — Pages visited, time spent on the site, browser type, and device information collected automatically.
• Messages & Inquiries — Any information you voluntarily submit through our contact form, estimator tools, or direct communications.

We use the information we collect to:

• Respond to your inquiries and provide mortgage-related assistance.
• Send you loan information, updates, and follow-ups via phone, email, or SMS.
• Improve our website experience and services.
• Comply with applicable federal and state laws and regulations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

The Buying Power Estimator tool on our website is provided for general informational and educational purposes only. Results generated by this tool are estimates based on the information you enter and do not constitute a mortgage pre-approval, pre-qualification, commitment to lend, or guarantee of any loan terms. Actual loan eligibility is subject to a full application, credit review, income verification, and underwriting approval.

Our website uses cookies and similar tracking technologies to analyze site traffic, understand how visitors use our site, and improve your browsing experience. You may disable cookies through your browser settings; however, doing so may affect certain features of the website. We may use third-party analytics services such as Google Analytics to help us understand site usage patterns.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal obligations.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

If you explicitly opt in to SMS communications by checking the SMS consent box on our contact form, you consent to receive text messages from Duran Home Lending regarding your mortgage inquiry, loan options, and application updates. SMS consent is optional and is not a condition of any purchase or service.

• Message and data rates may apply.
• Message frequency varies based on your inquiry.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.
• You must be 18 years of age or older to opt in to SMS communications.

We do not share your mobile phone number with third parties for marketing purposes.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: